June 2026
Unified inbox updates, custom tools validation, and support desk SLA improvements.
Support desk
- Unified Inbox threads now show channel badges consistently across WhatsApp, email, and telephony
- SLA breach indicators appear on open tickets in the dashboard Activity section
Voice AI agents
- Custom Tools editor validates JSON schema before save
- Agent preview supports longer test conversations without timing out
Settings
- Team invite flow clarifies pending vs active member status
- API Keys page adds copy-to-clipboard for newly created keys
Documentation
- New documentation sidebar with Get started, Best practices, and Resources sections
- Product guides remain searchable from the docs header